Cleaner

The Hidden Docs

Media Cleaner

  • Introduction
  • Tutorial
    • Repair Mode
    • Clean Library Scan
    • Clean Uploads Folder
    • Trash
    • Optimize Thumbnails
    • Duplicates
    • WP CLI
  • Frequently Asked Questions
    • Is 1 license only for 1 website?
    • Does it work with ... ?
  • Common Issues
    • Can't empty the trash
    • Unused File Not Found
    • False Positive Issues
    • Scan stops

Database Cleaner

  • Introduction
  • Cleaning Sections
    • Wordpress Core
    • Post Types
    • Tables
    • Options
    • Metadata
    • Cron Jobs
    • Custom Queries
  • Common Issues
    • Duplicated Post Meta Count
  • Frequently Asked Questions
    • Does it work with ... ?
  1. Documentation
  2. Common Issues

Common Issues

Can't empty the trash

You can check under your /uploads folder to see if there’s a trash folder containing the media. If it’s missing, it’s likely that the files have already been deleted...

Unused File Not Found

The plugin can occasionally show false positives—meaning it might think a media file is unused when it actually is—but the reverse isn’t possible. It cannot miss an...

False Positive Issues

Sometimes when the scan finishes and shows you a list of files marked as “unused,” some of those files may actually be used by your...

Scan stops

Why does the scan stops? This can happen for a variety of reasons, and while it could be a bug during the scan process, it’s...